Improve the step that holds everything back
Identify a constraint and a consequence of improving the wrong step.
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The Builder · fictional example
The situation
A service team can receive 12 requests per hour, check 6 and finish 10. The Builder is asked to make the intake form twice as fast.
Before you continue
What would you predict? Say it aloud or write a line on paper. Then compare your reasoning with the example.
Starting knowledge: Read a process as a sequence of steps.
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